Information We Collect

Running an educational platform means we need certain information to deliver our services effectively. Here's what we gather and why it matters.

Personal Information You Provide

When you sign up or contact us, we collect:

• Your full name and email address for account creation and communication
• Phone number (if provided) for course reminders and support
• Mailing address for any physical materials related to courses
• Payment information processed securely through third-party processors
• Educational background and investment experience level to personalize your learning path

Information Collected Automatically

Like most websites, we automatically gather some technical data:

• IP address and general location data (city and province level)
• Browser type, device information, and operating system
• Pages visited, time spent on site, and navigation patterns
• Referral source and links clicked within our site
• Course progress and completion metrics to track your learning journey

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves a specific purpose for your education and our service improvement.

• Delivering course content and educational materials you've enrolled in
• Sending important updates about your courses, schedule changes, or new content
• Processing payments and maintaining accurate financial records
• Responding to your questions and providing customer support
• Analyzing how people use our platform to make it better
• Personalizing your learning experience based on your progress and interests
• Complying with Canadian legal requirements and protecting against fraud
• Sending occasional educational content and updates (you can opt out anytime)

Data Storage and Security

Your information lives on secure servers located in Canada. We use industry-standard encryption protocols for data transmission and storage. Our team has access only on a need-to-know basis, and we regularly review our security practices.

That said, no system is completely bulletproof. While we do everything reasonable to protect your data, we can't guarantee absolute security. If we detect a breach that affects your personal information, we'll notify you promptly as required by Canadian law.

How Long We Keep Your Data

We retain your information for different periods depending on its purpose:

Sharing Your Information

We don't sell your personal data to anyone. Period. But we do share limited information with specific partners who help us run our platform:

Service Providers We Work With

• Payment processors for secure transaction handling (they never see your full card details)
• Email service providers for course updates and communications
• Cloud hosting companies that store our platform data securely
• Analytics tools to understand how our site performs (anonymized data only)
• Customer support software to help us respond to your questions efficiently

All these partners are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us. They're not allowed to use it for their own purposes.

Legal Requirements

Sometimes we're legally obligated to share information with government authorities or law enforcement. This might happen if required by a court order, subpoena, or to comply with Canadian financial regulations. We'll always notify you when legally permitted to do so.

Cookies and Tracking Technologies

Our website uses cookies – small text files stored on your device that help the site function properly. Here's what they do:

• Essential cookies keep you logged in and remember your preferences
• Analytics cookies help us understand which content resonates with learners
• Functional cookies remember your settings and choices

You can disable cookies in your browser settings, but some features might not work as smoothly. We don't use advertising cookies or track you across other websites.

Third-Party Links

Our educational content sometimes includes links to external resources, articles, or tools that we think you'll find helpful. Once you click those links, you're subject to those websites' privacy policies, not ours. We recommend reading their policies before sharing any personal information.

Children's Privacy

Yuvoxer's services are designed for adults. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post a notice on our website. The "Last Updated" date at the top shows when the most recent changes took effect.

Continuing to use our services after policy updates means you accept the revised terms. If you disagree with the changes, you can close your account.

Your Control and Choices

You're in charge of your data. Here's what you can do:

• Update your account information anytime through your profile settings
• Unsubscribe from marketing emails using the link at the bottom of any message
• Request a copy of all data we have about you (we'll provide it within 30 days)
• Ask us to correct inaccurate information
• Request deletion of your account and associated data
• Opt out of certain data collection practices (though this might limit functionality)

To exercise any of these rights, just send us an email at the address below. We'll verify your identity and process your request as quickly as possible.

International Data Transfers

Your data stays in Canada. We don't transfer personal information outside the country. If this changes in the future, we'll update this policy and ensure any transfers comply with Canadian privacy law requirements, including obtaining your consent where necessary.